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How we interact with one another and our guests is the pinnacle of everything we do. We must collaborate with utmost respect and humility, fostering an open and authentic environment that encourages us to be ourselves while supporting each other. By consistently assuming the best in each other and holding ourselves and our peers accountable with respect, we ensure honesty and integrity in our work.
We believe in infusing our daily work with enthusiasm and joy, as we choose to find the fun in what we do. Work and life can be hard. You can either have fun or not. The luxury and the burden is that you get to choose. We must move through our workday with the smile and the energy that having fun doing something you are good at can can bring. Professional fun is the goal. Every day. Fun and joy are intertwined with our work. If we are having fun, everyone around us is more likely to have fun and enjoy their experience. Whether that be the guest or a co-worker.
Our default response is to take action. Through disciplined action, we gain confidence in what to do and when to do it. We trust ourselves and each other to take action when the unexpected occurs, helping us conquer the unforeseen. There should be no gap between what we say and what we do. Hesitation and inaction can often lead to trouble. Our actions are the most profound message we convey to the world. Our commitment to continuous improvement, both individually and collectively, drives us forward through actions.
We define grace as offering kindness and understanding, even when circumstances or individuals may not warrant it. True hospitality is the embodiment of grace. We extend this grace to our team members and guests, ensuring that their best interests are always at the heart of our interactions. We must give one another the grace and trust that we are always doing our best in the moment and by consistently assuming the best in one another.
We must consistently be on the lookout for opportunities to create memorable moments for everyone we encounter. Doing just a bit extra to make a positive impact is what leaves a lasting impression and makes a remarkable moment. Small moments are an avenue for true hospitality. Our commitment to creating remarkable moments extends beyond our restaurant into our local communities, where we continuously strive to enhance opportunities and experiences for all.
“There is little success where there is little laughter”
- Andrew Carnegie
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